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Wednesday, December 28, 2011

Would you like to see an example of truly horrid customer service......

If there ever was a better example, I've never seen it in all it's glory like this.

In an effort to prove what a big man he is, Paul Christoforo, a PR rep for Ocean Marketing, tries to out douche a paying customer who knows how to use the Internet.......and loses.
On Dec. 16, a customer known only as "Dave" began a series of e-mail exchanges with Ocean Marketing, the PR firm that represents N-Control, a maker of modified game controllers for hardcore gamers and disabled people. Dave had pre-ordered a pair of Playstation 3 Avenger controllers from N-Control, but discovered that he would not get his controllers in time for Christmas. He e-mailed Ocean Marketing and began an exchange with Paul Christoforo, the company's PR rep. Dave discovered that new orders for the Avenger would receive $10 off, but he would get no such discount.
In just one example of how *not* to respond to customer need, here is Christoforo's response to one of Dave's more heated emails.....
"Really ... Welcome to the Internet ? Son Im 38 I wwebsite as on the internet when you were a sperm in your daddys b-lls and before it was the internet, thanks for the welcome to message wurd up," Christoforo said. "Grow up you look like a complete child bro. I Don't have my controller so im gonna cry to the world ... Really ?? Hey take that free time and do something more productive. All you had to do was check the like everyone else , people have inquired but you're the douchiest of them all J."
For the complete email thread including how Dave really ends up with the last laugh, please check out the complete article here.